FAQ

We partner with general practices, specialty clinics, emergency hospitals, and mobile practices—customizing our solutions to fit the unique needs of your team and business.

Every practice is different! We start with an insight session to identify your biggest pain points and growth opportunities, then recommend a tailored solution.

We offer both! Our services are fully adaptable—whether you need on-site team training, virtual strategy sessions, or a hybrid approach.

Yes! We provide custom financial assessments, pricing strategies, and budgeting guidance to help you improve profitability without sacrificing patient care.

Unlike one-time workshops, SOS Solut!ons provides hands-on implementation, leadership coaching, and ongoing support to ensure real, lasting change in your practice.

Absolutely! We often combine hiring, consulting, and team wellbeing for a comprehensive approach.

Consultants analyze a practice’s operations to identify areas for growth. We provide expert advice on business strategies, financial records, staffing, and clinical workflows to improve productivity and patient care. At VSS, we do more than advise; we work with clients to implement the advice and drive successful change management.

Common pricing structures include: Monthly fee based on the scope of work, everything from project-based to full integration, or hourly. We do not have “retainers” at this time.

Practices often seek help when they experience stagnant or declining revenue, high staff turnover, or when the owner spends too much time on administration rather than practicing medicine. At Veterinary Solutions Services, we also value proactive involvement, including starting a practice, seeking guidance on how to elevate what is going well, and professional/leadership/ownership development. It is not just about addressing problems; it is also about making the most of where they are at any stage of their business.

Yes, many firms specialize in practice transitions. They perform valuations (appraisals), conduct demographic analyses for new locations, and negotiate fair purchase prices for both buyers and sellers.

They act as objective third parties to gather confidential employee feedback, identify underlying communication breakdowns, and implement training programs to improve workplace culture and retention.

Consultants typically focus on Key Performance Indicators such as average transaction value, new client growth, inventory turnover, and payroll-to-revenue ratios to benchmark your performance against national averages. At VSS, we help evaluate current metrics, compare to national averages, and establish the financial metrics that will be most meaningful to each hospital. This is heavily focused on KPIs derived from the financial statements (profit and loss).

Many modern firms offer remote coaching via video calls and cloud-based reporting tools to maintain accountability. However, some prefer an initial on-site “observational audit” to see how the team functions in real-time.

Project-based work might last a few months until a specific deliverable is met. Strategic growth consulting is often an ongoing partnership that can last a year or more to ensure long-term goals are achieved.

A practice manager handles daily operations (hiring, scheduling, ordering), while a consultant provides a high-level “fresh perspective” on strategy and systems to optimize those operations for the owner.

Yes, they often perform audits of your online reputation and local competitors. They help implement automated systems for appointment scheduling and client reminders to improve the overall client experience.